Frequently Asked Questions

Everything you need to know about shopping with Lojas Dufins

What is the average shipping time for my order?

We offer standard shipping which typically takes 5-10 business days, while express shipping options can deliver your fashion finds within 2-4 business days depending on your location.

How can I return or exchange an item?

If you are not completely satisfied with your purchase, you can return or exchange any unworn item with tags attached within 30 days of delivery. Simply visit our Returns Portal to start the process.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

Lojas Dufins accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my order once it has been shipped?

Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Are your materials sustainably sourced?

We are committed to ethical fashion. A growing percentage of our collection is made from organic cotton and recycled materials, as indicated in the product descriptions.